We were thrilled to speak at the 33rd Annual Call and Contact Center Conference, specifically designed for healthcare leaders. This event catered to professionals in clinical and non-clinical patient contact centers, scheduling/access centers, and billing/revenue cycle call centers.

The past few years have been transformative, and the role of contact centers in the healthcare industry has never been more critical. Our program featured best practices employed by successful healthcare call and contact centers, addressing the changes brought about by these dynamic times. We brought explore innovative approaches to leadership challenges, operational excellence, quality metrics, and customer service. Plus, we had plenty of content dealing with new and emerging technology like AI.