4.4 Rating
Exceptional Customer Experiences with Genesys Certified Solutions
Our partnership with Genesys, a leading innovator in cloud contact center solutions, reflects our commitment to staying at the forefront of the industry.
Agent Performance
Let's empower your Contact Center team to deliver exceptional customer experiences. With Genesys's innovative tools, we can optimize your agents' performance and elevate their ability to serve your customers.
Omnichannel Contact Center
Network connectivity, storage, security, disaster recovery, and "as a service" models like UCaaS.
Voice Services
Phone systems, VoIP services, messaging services, contact centers, conferencing, and collaboration tools.
Integration & Apps
Improved end-user experience, faster page-loading and website response times, flexible bandwidth adjustments, and cost savings.
Customer Self-Service
Data management, bandwidth scaling, public internet traffic bypass, data transfer, speed, and reliability.
Workforce Optimization
Outsourced IT service management to focus on strategic and revenue-generating initiatives.
Outbound Campaigns
Protecting against cyber threats and ensuring business continuity by maintaining the confidentiality and availability of IT systems and assets.
Practical AI Solutions For Your Contact Center
Isn’t it about time that we use AI to help in a practical way? There are a lot of mundane tasks that take away from operational efficiency and increase frustration in the Contact Center. Those should be a thing of the past when you partner with ASI and Five9.
All in One
Genesys Cloud CX unifies customer and agent experiences across phone, email, chat, text, and social channels.
Analytics & Reporting
Gain clean visibility into customer interactions using call center analytics.
Resources To Help Get You Started
Critical capabilities for Contact Center as a Service
Be confident your customer experience (CX) solution provider delivers the key capabilities your business needs to scale to meet volume increases, provide more robust customer service engagements and support your call center — no matter where it’s located.
Top CX trends in 2023 and beyond
See why this year will be pivotal for customer experience (CX)
Five Trensetters in CX Innovation
Start your “customer first” drive with modern cloud technology. It not only gives you critical metrics — to measure CX and map it to your business outcomes — but it also enables you to quickly adapt to new market trends. Read how five trendsetters used innovation in the cloud to break through CX barriers
3 Ways AI Benefits Customer Services Organizations
To make a confident decision, a solution provider, service leaders should understand what benefits to expect from available solutions. Get the full Gartner® research report for use-cases from organizations across industries to learn how they’re using AI – and three ways they’ve benefited.
Six Stories of Successful Cloud Migrations
Read about six companies that migrated to the cloud in as little as 10 weeks — leveraging Genesys to drive efficiency and productivity while improving their customer and employee satisfaction.
Genesys Named A Leader By Forrester
The Forrester Wave™: Contact Center as a Service (CCaaS) Q1 2023