Contact Center Excellence. Fueled by AI.
Our partnership with ObserveAI, a leading innovator in contact center solutions, reflects our commitment to staying at the forefront of the industry.
Agent Performance
Let's empower your Contact Center team to deliver exceptional customer experiences. With ObserveAI's innovative tools, we can optimize your agents' performance and elevate their ability to serve your customers.
Drive More Sales
With high-conversion scripts, objection handling prompts, and upsell reminders.
Reduce Compliance Risk
With real-time script adherence checks and agent reminders to read out disclosure statements.
Improve Customer Experience
With just-in-time access to information using Generative AI, contextual supervisor help, and guidance on soft skills.
Increase Operational Efficiency
With Generative AI-based call summaries that help agents reduce After-Call Work (ACW).
Practical AI Solutions For Your Contact Center
Isn’t it about time that we use AI to help in a practical way? There are a lot of mundane tasks that take away from operational efficiency and increase frustration in the Contact Center. Those should be a thing of the past when you partner with ASI and ObserveAI.
Smart Scripts
Give agents a visual checklist during each conversation to keep them on track, provide positive reinforcement, and drive self-coaching.
Dynamic Prompts
Provide objection handling talk tracks, upsell reminders, or links to Knowledge Base articles to answer customer questions.
Behavioral Coaching
Create an early warning system that can notify reps of negative customer sentiment, hold time violations, and other mistakes to help agents course correct and improve outcomes.
Unlock hidden insights in your conversations
Transcribe and analyze 100% of your agent-customer conversations, and surface insights that improve CX, drive revenue growth, boost operational efficiency and mitigate compliance risk.
Understand conversation data in a whole new way
Access highly accurate transcripts across channels to explore trends across the contact center. Track new market needs, assess business offerings, and expand your lens into customer experience and engagement. Our AI Engine analyzes millions of conversations and delivers search results within seconds to accelerate time to action.
Decipher the meaning and context behind conversations
Leverage built-in intelligence powered by machine learning to account for specific cues like tone, speech rate, speaker volume, silence and overtalk to decipher positive and negative customer sentiment across your conversations.
Discover the nuances of communication
Find keywords and phrases related to the ones you’re already tracking. Our Discovery Engine recommends all possible variations so you understand the nuances of how customers and agents communicate and get more comprehensive insights from your conversations.
Personalize agent experiences to skill gap insights
Easily create custom agent experiences based on needs or skill gaps identified in evaluations and coaching sessions. Deploy real-time guidance in minutes. Keep it updated and always relevant to current needs.
Improve agent performance at every touchpoint
Combine in-the-moment AI assistance with post-interaction QA and coaching for a complete line of sight into what’s happening in the business and where agents can improve.
Create custom agent experiences tied to QA and coaching insights
Follow up on real-time trends by setting coaching plans
