Deliver a better customer experience.

Our partnership with Talkdesk utilizes AI to optimize your most critical customer service processes.


Automating every step of the customer journey giving customers better and faster answers.

Talkdesk Virtual Agent

Deliver faster answers with conversational AI.

Talkdesk Quality Management

Improve agent performance and increase CSAT with proactive coaching.

Talkdesk Guardian

Gain visibility and control of your remote workforce.

Talkdesk Agent Assist

Help agents resolve customer issues correctly and quickly.

Talkdesk Knowledge Management

Get answers, not articles. A knowledge management system made for easy searching.

Talkdesk Interaction Analytics

Turn every conversation into customer intelligence.

Talkdesk AI Trainer

Automation made better with human-in-the-loop technology.

Talkdesk Workforce Management

Optimize staffing and scheduling with AI-powered, omnichannel workforce management that’s intuitive and easy to use.

The intelligent foundation for the digital customer experience.

Utilizing AI, businesses can address customer needs and preferences across channels with customized, intelligent support, while anticipating future requirements. These insights foster customer engagement, enhancing loyalty, increasing revenue, and securing a larger market share.

Give customers better and faster answers.

We leverage AI to transform every step of the customer journey for a faster and more frictionless customer experience. Our CX Cloud™ platform includes apps to automate customer self-service, empower agents, mitigate fraud, and operationalize AI. We’re putting powerful technology into the everyday tools that make customer service the best it can be.


Increase the customer self-service rate.

Deliver 24/7, fast customer service with a high-quality and convenient automated self-service experience. Use conversational AI-powered tools to enable customers to engage in natural, two-way interactions using Talkdesk Virtual Agent™. Automatically transfer a customer to a live agent whenever AI models detect more difficult issues needing human support.


Identify what causes customer issues.

Talkdesk Interaction Analytics™ captures, transcribes, and analyzes every customer interaction using AI to identify key conversation moments, topics, and sentiment that help you understand customer intent, uncover trends and provide actionable insights to the business. Eliminate friction points in the customer journey with deeper AI-derived insights so you can solve the issues causing contacts in the first place.


Help agents resolve customer issues correctly and quickly.

Empower your service staff with a personalized AI-powered assistant that listens, learns, and assists in every conversation. Deliver automated assistance, contextual recommendations, and next best actions during live interactions. Talkdesk Agent Assist™ speeds up resolution times, improves employee engagement, and reduces the pressure on supervisors to help agents during live calls.


Automation made better with human-in-the-loop technology.

Talkdesk AI Trainer™ is the first human-in-the-loop tool in the operational flow of contact centers. Now non-technical customer service staff can easily apply their expertise to improve AI models powering automation in the contact center. Reduce dependency on highly specialized data scientists, improve automation performance, and successfully resolve more cases through automation.


Turn every interaction into an opportunity to elevate your CX.

Talkdesk QM Assist™ augments your evaluation capabilities by adding AI and speech analytics to Talkdesk Quality Management™. Empower your supervisors and quality analysts with searchable transcripts, sentiment analysis, and end-to-end automated interaction scoring so they can spend more time coaching agents.


Empower internal knowledge management teams.

Use Talkdesk Knowledge Management™ to power tools like Talkdesk Agent Assist, to help agents find answers to customers’ questions quickly and easily. Agents no longer have to weed through lengthy knowledge base articles and instead get easy-to-consume answers to customer issues.


Engage agents to become top performers.

Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better agent experience. It’s part of Talkdesk Workforce Engagement Management™, an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.


Empower internal knowledge management teams.

Take control of your remote and hybrid contact center workforce with an AI-driven cloud compliance solution to help mitigate the risk of a distributed workforce, including insider threats, negligence, and system performance issues with Talkdesk Guardian™. Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations. Reroute calls to agents with the best connectivity and notify agents when they are engaging in abnormal or non-compliant behavior.


Implement self-service authentication for an improved customer experience.

Make the authentication process faster and more convenient for customers with Talkdesk Identity™ self-service authentication, and reduce average handle time.


Resources To Help Get You Started

The future of AI in the contact center

As organizations still struggle to deploy and adopt artificial intelligence (AI) technology, we explore four key predictions on how AI will shape the contact center through 2025.

Smarter CX: How contact centers are transforming customer experience with AI

Effortless customer experience (CX) is the new paradigm, and it all begins in the contact center. Personalized experiences are an important tool for reaching today’s consumers, and leading brands often leverage artificial intelligence (AI) technology to foster them.

Creating powerfully smart interactions with AWS and Talkdesk AI

With the landscape of CX rapidly evolving, AI is today’s most promising solution for CX innovation and mobility, but most contact centers haven’t begun to leverage it. New solutions are making AI and machine learning more accessible in contact centers to enhance self-service, agent assistance, and call analytics. Join this session to learn how best in class AI technologies create best in class customer experiences.

Talkdesk recognized as a Customers' Choice in the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS.

Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.

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