Patient experience solutions for healthcare providers and payers
For healthcare providers and payers, NICE CXone offers patient experience solutions to ensure every self-service, voice, and digital interaction with your organization is secure, consistent, efficient, and improves patient satisfaction.
CXone Workforce Management: Oscar Health
Oscar Health's commitment to its 250,000 members was compromised by a clunky scheduling process, resolved with CXone Workforce Management.
Dominion National is a leading insurer and administrator of dental and vision benefits
Dominion National, a dental and vision benefits insurer, enhanced customer experience by improving SLAs, visibility into agents' performance, and leveraging CXone Interaction Analytics.
The revolution in patient experience in healthcare.
90% of provider organizations say that their contact centers will play an integral role in driving great patient experiences in the next two years.