The demand for simplicity and ease in healthcare interactions has led to the consumerization of healthcare and the adoption of patient-centric and value-based care. Healthcare providers are increasingly looking to new technologies to enhance the patient experience and address the challenges associated with fragmented interactions. Engaged patients are more likely to seek prompt care and …
The contact center industry is facing two concurrent trends: rising wages and agent attrition. According to the United States Department of Labor, salaries in the industry have increased by 4.5% from September 2020 to September 2021 and by 5.1% between September 2021 and September 2022. This increase in wages is an attempt by companies to …
Can Healthcare Be Both Less Costly and More Efficient? Read More »
Healthcare insurers can improve the member journey and enhance the member experience by leveraging AI technology in their contact centers. The rising expectations of health insurance members for convenient and quality service necessitate a shift in the way insurers engage with their members. According to a Talkdesk Research™ report, 78% of health insurance members have …
How to leverage AI in the contact center to improve health plan member experience Read More »
The healthcare industry is facing the challenge of meeting the rising expectations of patients who desire easy, seamless, and connected interactions with their healthcare providers. To achieve this, healthcare providers have adopted various digital technologies to offer patients more choices in engagement and communication. However, the implementation of these “point solutions” often leads to unintended …
How does patient engagement technology improve patient experience? Read More »
We recently had a chat with Casey Headden, Manager Reporting & Analytics, and Lynn Couttie, Project Manager, at a Fortune 500 global medical products company. They shared why their company chose to team up with Observe.AI and how they’re benefiting from the partnership today. Their company, which boasts a team of 19 supervisors, one QA …
You know how everyone’s been talking about Generative AI and how it’s changing the business world? It’s been a big deal in 2023, and we’re all curious about its practical uses and how it might work in contact centers. Well, guess what? The hype is real! At Five9, our teams have been busy since last …
You know how they say “time is money”? That’s especially true in our post-pandemic world, with all the changes it brought to the work environment. Healthcare is one industry that feels this deeply. Just think about the process after surgery. So many people are involved in making sure patients can leave the hospital safely – …
How Automation Makes Patient Care More Personal and Efficient Read More »
The healthcare sector has often been seen as slow to adopt new technologies. Even before the pandemic and the sudden shift to virtual doctor appointments, patient expectations have rapidly evolved, influenced by the service they receive from businesses in other sectors. Meanwhile, doctors and hospitals have found it difficult to keep up. Of course, it’s …
Improving Patient Care in Times of Calm and Crisis Read More »
In a recent article for Bloomberg Law, the use of the fax machine in healthcare was brought to light, revealing that “at least 70% of healthcare providers still exchange medical information by fax.” The use of fax machines in healthcare is a glaring constraint in today’s technologically advanced world. While the ability to digitally transmit …
Redefining Fax in Healthcare: The Evolution of Digital Document Exchange Read More »
Collaboration Between Companies Aims to Help Healthcare Organizations and Enterprises Extend Legacy Fax Systems and Applications to the Cloud Holmdel, New Jersey (April 12, 2023) – etherFAX today announced its partnership with ASI Technology Advisors, a full-service cloud technology provider. Together, ASI and etherFAX are enabling healthcare organizations and enterprises to digitize workflows and securely …
etherFAX Announces Partnership with ASI Technology Advisors Read More »
